Cancellation policy
Last updated: September 25, 2026
This policy explains the conditions for cancelling or changing an order placed with matcha stillness.
Cancellations Before Shipment
You may be able to cancel your order before it has been shipped. If you wish to cancel an order, please contact us at info@stillnesslab.online as soon as possible.
When contacting us, please provide the following information:
• Order number
• Name of the person who placed the order
• Product or products you wish to cancel
• Reason for the cancellation
We may be unable to cancel an order if it has already been prepared for shipment or handed over to the carrier, even if you have not yet received a shipping confirmation.
Cancellations After Shipment
Orders cannot be cancelled after they have been shipped.
For information concerning returns, exchanges, and refunds after delivery, please review our Refund Policy. Due to the nature of food products and food-related utensils, we do not accept returns, exchanges, or refunds for reasons of customer preference.
Pre-Order Cancellations
The full purchase price for a pre-order item is charged when the order is placed.
You may be able to cancel a pre-order before it has been shipped. If you wish to cancel a pre-order, please contact us at info@stillnesslab.online as soon as possible.
If specific cancellation conditions are stated on the applicable product page, those conditions will take precedence.
We may be unable to cancel a pre-order after it has been prepared for shipment or shipped.
Changes to an Order
If you need to change the products, quantities, or delivery address associated with an order, please contact us at info@stillnesslab.online as soon as possible.
We may be unable to change an order after preparation for shipment has started or after the order has been shipped.
If you wish to add products to an order, we may ask you to place a separate order. In that case, shipping charges may apply separately to each order.
Changes to the Delivery Address
If you notice an error in your delivery address, please contact us as soon as possible. We may be unable to change the delivery address after the order has been shipped.
If a package cannot be delivered because the address provided by the customer was incorrect or incomplete, the customer may be responsible for the cost of reshipping the order.
Refunds for Approved Cancellations
If a cancellation is approved, we will normally issue a refund to the original payment method within 10 business days.
Your credit card company, bank, or payment service provider may require additional time to process and display the refund on your account.
If more than 16 business days have passed since we notified you that the refund was approved and you have not received it, please contact us at info@stillnesslab.online.
Cancellations by Us
We may cancel an order in circumstances including, but not limited to, the following:
• We are unable to secure sufficient inventory
• There is a material error in the product price, inventory quantity, or product information
• We are unable to confirm payment
• We reasonably suspect fraudulent activity or unauthorized use
• The delivery address is outside our available shipping destinations
• We are unable to ship the product due to applicable laws, regulations, or carrier restrictions
If we cancel an order for a reason attributable to us, any amount already paid will be refunded to the original payment method.
Contact Information
For questions or requests concerning order cancellations or changes, please contact us using the details below.
Stillness Lab LLC
Email: info@stillnesslab.online