Legal notice
Seller
Stillness Lab LLC
Representative
Yoshiyuki Yano
Business Address
1-4-24 Chuo-machi
Oita City, Oita 870-0035
Japan
Contact Information
Email: info@stillnesslab.online
If a customer who is considering making a purchase from our store, or who has already made a purchase, requests our telephone number for an inquiry concerning products, orders, shipping, returns, refunds, or other matters related to a transaction with us, we will provide it without undue delay. To request disclosure of our telephone number, please email info@stillnesslab.online with your name, contact details, and the nature of your inquiry. For business partnerships, media inquiries, or other matters, please also feel free to contact us at the email address above.
Selling Prices
Selling prices are displayed on each product page. Product prices include applicable taxes. The final amount, including shipping charges, is displayed at checkout.
Shipping Charges
Shipping charges vary depending on the destination country or region and the selected shipping method. The applicable shipping charge is calculated automatically based on the delivery address and displayed at checkout.
Additional Charges Other Than the Product Price
In addition to shipping charges, international orders may be subject to customs duties, import taxes, and other fees imposed by the destination country or region. Unless explicitly shown at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
Delivery Time
In-stock products are normally shipped within 2 business days after order confirmation. The estimated shipping date for pre-order items is stated on each product page. Delivery times after dispatch vary depending on the destination, customs clearance, and local delivery conditions.
Payment Methods and Timing
• Credit card
• Shop Pay
• Apple Pay
• Google Pay
Payment is charged at the time the order is placed.
Returns, Exchanges, and Refunds
Due to the nature of food products and food-related utensils, we do not accept returns, exchanges, or refunds for reasons of customer preference.
However, if a product is damaged, contaminated, deteriorated, defective, or different from the item ordered, please contact us within 7 days of delivery. We will provide a return, replacement, or refund as appropriate.
We may ask you to provide photographs of the product or return it to us so that we can confirm its condition. We will cover the shipping costs for approved returns or exchanges resulting from an error or defect for which we are responsible.